Frequently Asked Questions

Ingredients are listed using their official cosmetic names, also called INCI names. These names are used worldwide so ingredients are labeled consistently and clearly.

Although some names may sound scientific, they often describe very simple things. For example, Sodium Oleate refers to soap made from olive oil, and Sodium Cocoate refers to soap made from coconut oil. These names reflect the natural transformation that occurs during the soap making process.

Our soaps are made with thoughtfully chosen, skin friendly ingredients and a focus on gentle cleansing. We keep our formulations simple and intentional, using ingredients that support the skin’s natural balance without unnecessary fillers or harsh additives.

Glycerin is a naturally occurring moisturizer created during soap making. It helps attract and retain moisture in the skin, which is why it is valued in gentle soaps. Glycerin helps keep bars from feeling overly drying and leaves skin feeling soft after cleansing.

Our physical soap labels list ingredients using official INCI names only, as required for cosmetic products. On our website, we sometimes include additional explanations so customers can better understand what each ingredient is and why it is used.

The ingredients themselves are the same. The website simply provides more context.

Our soaps are formulated to be gentle and non stripping, and we offer fragrance free options for those who prefer minimal ingredients. Because every skin type is different, we always recommend performing a patch test before full use.

Many of our soaps are gentle enough for both face and body use. Facial skin can be more sensitive, so we recommend using light pressure and avoiding the eye area. If irritation occurs, discontinue use.

Our soaps are cosmetic products and are not intended to diagnose, treat, cure, or prevent any medical condition. They are designed to gently cleanse and support healthy looking skin as part of a regular skincare routine.

To extend the life of your soap, store it in a dry area between uses. Using a well draining soap dish helps prevent excess moisture and keeps your bar firm and long lasting.

We choose to keep our formulations simple and skin conscious. Some soaps are made without added fragrance, while others are lightly scented using essential oils. This allows customers to choose what works best for their skin and personal preferences.

We offer both vegan soaps and goat milk soaps. Each product page clearly states which type it is so you can choose what best fits your needs.

Our products are made in small batches, so availability can vary. Restocks depend on ingredient availability and production timing. If a product you love is sold out, we recommend checking back soon or following us on social media for restock updates.

Due to the personal nature of soap and skincare products, we are unable to accept returns once items have been used. If there is an issue with your order, please contact us and we will do our best to make it right.

Orders are typically processed within a few business days. Shipping times vary depending on location and carrier. Once your order ships, you will receive tracking information by email.

If you have any questions about our products or your order, you can reach us at
hello@earthmusenaturals.com
We’re always happy to help.